Inclement Weather, Power Failure or Emergency
If you are unable to take your scheduled examination due to inclement weather power failure or unforeseen emergencies, you may reschedule your exam ONCE at no charge by contacting PSI. This reschedule must occur within your 60-day testing window.
If power is temporarily interrupted during an administration, your examination will restart where you left off, and you may continue the examination. If you are unable to get reconnected after starting the exam, the timing for a second attempt to take the exam will be based on how much time and how many questions you were exposed to. If you are disconnected and cannot be reconnected and have tested for under 15 minutes and were exposed to less than 10% of the exam you will be rescheduled within your current eligibility window. If you tested for longer than 15 minutes and/or saw more than 10% of the questions on the exam you will have to wait until the next window to reschedule. A decision on the timing of your second attempt will be made after reviewing the test exposure.
Fees not Refunded
A candidate will not receive a refund for any of the following reasons:
- Failure to log in to test portal or login too late (no-show)
- Failure to schedule for an appointment
- Failure to have proper ID or adhere to required rules
Please refer to the Certification Candidate Handbook for complete information on eligibility, remote exam policies and other requirements for taking the CPAN or CAPA certification exams.