Abby

ABPANC AI Assistant

Meet Abby – Your CPAN®/CAPA® Certification Companion, Powered by BettyAI

Got questions about certification? Recertification? Deadlines? Eligibility? Abby’s got answers. Abby is ABPANC’s friendly virtual assistant, built with BettyAI technology to help you get the right information, right when you need it. Whether you're exploring certification for the first time or mapping out your recertification path, Abby is here 24/7 to support your CPAN® and CAPA® journey.


Abby is not a chatbot that sends you in circles. She pulls directly from official ABPANC resources, so you can trust what you hear. You’ll find Abby on our website, ready to help:

  • Navigate CPAN® and CAPA® certification steps
  • Understand recertification timelines and requirements
  • Locate resources, tools, and deadlines
  • Get clear definitions and guidance (without having to dig through PDFs)

Abby doesn’t replace human support—she enhances it. She’s here to make certification clearer, faster, and just a little easier.

Frequently Asked Questions About Abby

What is Abby?

Abby is ABPANC’s Certification & Recertification Assistant. She’s an AI-powered helper trained only on ABPANC’s trusted resources, so she’s here to answer your CPAN® and CAPA® questions 24/7. Think of her as a friendly guide who knows the ins and outs of certification.

How do I use Abby?

Just type a question into her chat box and she’ll respond instantly. You don’t need special tech skills — it’s just like sending a text message.

What kinds of questions can I ask Abby?

You can ask about:

  • Eligibility requirements for CPAN or CAPA
  • How to apply for the exam
  • Exam prep and study tips
  • Recertification requirements and deadlines
  • Where to find ABPANC resources

Is Abby the same as Google and ChatGPT?

Not at all. Google searches the entire internet (and that can get messy). Abby is different — she’s trained only on ABPANC’s official information, so you don’t have to worry about finding outdated or incorrect details. Abby is built with AI technology, but she’s not a general-purpose chatbot like ChatGPT. She doesn’t pull from random online sources. Instead, Abby is fine-tuned with ABPANC’s trusted knowledge base — so everything comes straight from the source.

Can Abby give me exam questions or answers?

No — Abby can help you understand the exam structure, study resources, and how to prepare, but she can’t (and won’t) share actual test questions.

What if Abby doesn’t understand my question?

If Abby gets confused or doesn’t give the answer you were looking for, try rephrasing your question. And if you still need help, ABPANC staff are just an email away. Abby is quick, but she’s not replacing people. You can always email abpanc@cpancapa.org with questions or for clarification.

How accurate are Abby’s answers?

Abby is built to give you information straight from ABPANC’s official resources. That said, she’s still a tool — if something feels unclear or especially important (like a deadline), it’s always smart to double-check with ABPANC’s website or staff (abpanc@cpancpa.org).

Is Abby replacing ABPANC staff?

Not at all! Abby is here to help with quick answers anytime, but ABPANC’s team is still available for personal support. Think of Abby as your “first stop” when you need fast information. You can always follow up with staff by emailing abpanc@cpancapa.org.

What about privacy — is Abby storing my data?

Abby doesn’t keep personal details like your exam application, scores, or login information. She’s here only to share information and point you to resources. If you have sensitive or account-specific questions, it’s best to contact ABPANC directly.

Do I need to log in to use Abby?

No login required. Abby is available to anyone visiting the ABPANC website.

Why Abby?

Because nurses are busy! Abby makes it easier to get certification information right when you need it — without waiting for office hours or digging through multiple web pages.